3dASAP Promotional Solutions
Phone: 512-833-7972 x206
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When will I receive my order?
You will receive an Order Confirmation via e-mail. In stock items, will be shipped within 24 hours.
The level of service that you choose will determine when your product(s) arrive. All UPS Service is guaranteed. Since USPS delivery time varies considerably, we recommend UPS Ground service for the most economical and reliable service.
UPS 3-Day Select, UPS 2nd Day Air, and UPS Next Day Air are other guaranteed services offered; however, these more expensive service levels may not be necessary if UPS Ground will meet your needs. Please see the time-in-transit map below. For exact time-in-transit click here to calculate UPS shipping with Zip Code
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What is your cancellation policy?
There is a 10% cancellation fee on custom orders + 10% re-stocking fee on uncustomized ordered + cost incurred (which may include art charges, set-up charges, shipping, etc.).Go to the Top
How many products do I need to order?
The minimum order varies by product. Please see the individual product detail for this information.Go to the Top
What payment methods do you accept?
We accept VISA and MasterCard as methods of payment through the shopping cart.
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Where is 3dASAP Promotional Solutions located?
Our office and warehouse are located in beautiful Austin, Texas. Go to the Top
What are your customer service hours?
Our normal hours of operation are 9:00 AM to 5:00 PM, CST Monday through Friday. You can expect a helpful and happy response from any inquiry within 1 business day. (excluding Holidays) Go to the Top
What happens to my order after it's placed?
When an order is submitted, our warehouse is notified to package and ship your products. Go to the Top
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What is your return / cancellation service policy?
Our company has always been based on creating HAPPY clients. Our service policy is designed to ensure that we continue to build on this foundation while ensuring that all participants in the order process have a reasonable responsibility for their role in the outcome of the experience. You can count on us to always be more than fair.
All returns must be authorized by our office and contain a return authorization number written on the outside of each box. The correct return address for returns and a return authorization number will be provided by our office.
Blank merchandise or generic product imprinted with the approved logo of the National Office can be returned with an approved return authorization number for a refund equal to product cost minus a 10% restocking fee.
Custom orders that have not been placed into production can be cancelled for a fee of 10%, plus cost incurred (which may include art charges, set-up charges, shipping charges of blank merchandise to press, etc.)
Customized merchandise is not refundable or returnable after it is produced and shipped. In the case of a damaged product or a misprinted custom product, your order will be reproduced and shipped as soon as possible. Client approved customization produced as approved is not a misprint. Customer art approval includes, in person approvals at conferences or in the traveling store, instant online proofs, emailed proofs, producing of customer supplied artwork, or approved description, which could include fonts, font size, spelling, content, etc.
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